OdeCare: remote care for ageing parents

The £59 a month covers everything ongoing: the full kit sized to their home — the hub, a bathroom motion sensor, a door sensor and one radar room sensor per room — the 24/7 monitoring and the family app. Installation is a one-off £100, when a care specialist fits it all in one visit. There is nothing else to pay.

The equipment in the home, the 24/7 monitoring, the family app and your specialist support. The one-off £100 installation is the only other thing you pay, and after that the monthly does not change with how long you stay.

You can stop any time — no contract, no notice, no exit fee. What ends is the service, including the 24/7 monitoring, and your specialist walks you through exactly what that means for your parent’s home before you decide.

You continue on WhatsApp, where a specialist checks the home, confirms the kit it needs and sets up the monthly payment. It is £59 whatever the size of the home, and nothing is charged until you have agreed to it — you never type card details into a checkout page.

Yes. There’s a 30-day return with a full refund if it isn’t right, so you can see how it works in their home before deciding to keep it. And all hardware carries a 1-year warranty.

A trained care specialist brings everything and installs it in one visit — sensors mount on the wall like smoke detectors, the hub plugs in. There’s nothing for you to assemble or configure and nothing for your parent to wear or learn, and the specialist checks everything is working before they leave.

Yes — someone needs to let the specialist in and be there while the sensors are placed and checked. Your specialist arranges a time that suits your parent when you first message.

The best way to know is to message us with your parent’s address, and your specialist will confirm coverage and install timing for that area. If we don’t cover the area yet, we’ll say so.

Yes — this is exactly the situation OdeCare is built for. The specialist installs everything at your parent’s address, and you follow the whole day from your own phone, wherever you are.

Radar senses movement, so a pet moving around can register — which is why the specialist places and tunes the sensors during the visit with your parent’s household in mind. Mention any pets when you first message so the specialist can plan for them.

No. The sensors use radar, which senses presence and movement as radio reflections — there’s no footage and no audio anywhere in the home, and nothing that can leak. What reaches your app is words about where they are and how the day is going, never images.

The app shows words, never images: where they are in the home and how the day is going. You can’t see them or watch a live feed, because none exists — it’s a sense of the day at a glance, not a window into their rooms.

The sensors sit on the wall — no lens, no light, nothing to interact with — so most parents stop noticing them within a few days. Because there are no cameras and the app only ever shows words, you can tell them honestly that nobody is looking at them: what reaches us is words about the day, and a trained operator only steps in when the sensors raise the alarm. The point is to help them keep living independently, and they can pause or remove it whenever they want.

The family members you invite into the app, the care specialists supporting your parent, and the monitoring team who answer an alarm can see how their day is going.

We do not sell users’ personal data to advertising companies. How data is stored, processed and shared is described in our privacy policy.

The sensors use low-power radio — the same family of wireless technology already in phones and home routers — and they sit on the wall rather than being worn or held. If your parent has an implanted medical device and you want to be certain, your specialist can talk it through before install.

OdeCare is a monitored care system, not a medical or emergency service. Sensors watch the home around the clock, and when something looks wrong a trained operator attempts to contact the user and follows their agreed response plan, including contacting family, carers or emergency services where appropriate. In a life-threatening emergency, call 999.

If the power or the internet goes down, the hub can’t report — and OdeCare won’t hide that. You’re notified that the home has gone offline, and the app shows the status until the connection returns. If a sensor stops reporting as it should, message your specialist and they’ll help you sort it out.

It suits a frail or forgetful parent well, because there’s nothing to wear, charge, press or learn — the sensors simply sit on the wall. The family sees how the day unfolds, but it isn’t a substitute for hands-on medical care, so pair it with whatever clinical support your parent needs.

Yes. You can invite the family members who should be kept in the loop, and each follows the day from their own phone — so no single person has to carry it alone.